Job Title:  Acquisitions Editor                                             
Dept:  Publications & Editorial
Report to:  Publications & Editorial Manager                      
Job Category: Full-time
Classification: Exempt
Salary Range: $70,000.00 Minimum starting salary

Summary of Position

The American Radio Relay League (“ARRL”) is the largest membership association for the amateur (“ham”) radio hobby and service throughout the US. For more than 100 years, ARRL has been the leading source of information about amateur radio. Our books include flagship publications such as the annual radio communications Handbook, the Antenna Book, and a suite of ham radio licensing manuals, as well as books on specific areas of radio science, technology, and practical use.

The Acquisitions Editor position is an opportunity for an experienced applied sciences editor to set ARRL’s book publishing program firmly in the direction in which ham radio is headed, while also honoring ham radio’s rich history.

The Acquisitions Editor is part of the Publications & Editorial Department and is primarily responsible for overseeing and managing the technical book publication process. The position requires proficiency in three areas: expert project management skills, acquisitions, and developmental editing. The Acquisitions Editor will also arrange for technical editing/peer review and copyediting of projects, and work with Production staff and the Marketing department on cover design, cover copy, front/backmatter, etc. It is the Acquisition Editor’s responsibility to ensure all projects move expeditiously toward deadline. Preference will be given to candidates who have worked on technical or scientific books.

This is a full-time, on-staff, on-premises job, based in Newington, Connecticut.

Major Duties and Responsibilities

Project Management

• Manage 12-15 high-complexity, multi-component titles per year in both the print and digital space; collaborate with other ARRL departments, as well as authors, subject matter experts (for peer review), and freelance copyeditors.
• Proactively manage project schedule and scope, identifying solutions to potential problems and devising contingency plans when issues arise to meet project deadlines.
• Create best practices and standards, create documentation around workflows, and maintain consistent and high-quality project manager standards, taking actions to correct workflow or management deficiencies.
• Work closely with Production staff, including preparing manuscripts and related material for Production staff.
• Knowledge of accessibility standards and alt text creation.

Acquisitions

• Acquire author talent (issue calls for manuscripts, seek out potential authors in other ham radio publications and at conferences, build partnerships with key industry experts), with an eye toward acquisition and development of new and revised manuscripts and content.
• Create book proposal template.
• Evaluate book proposals with the Marketing team and/or Management Council.
• Draw up contracts for accepted book proposals.
• Create strong author relationships with both existing and new authors by working closely with them to outline a vision for each product.
• Develop deep discipline and market knowledge to drive product development decisions for the assortment while assessing global market demand for both print and digital opportunities across the assortment.
• Maintain back catalog: work with Marketing to decide what needs reprints or new editions; locate new editors for flagship books; reappraise legacy projects for new media.
• Research industry trends and competition.

Developmental Editing

• Experience with developmental editing and line editing.
• Work with authors, subject matter experts, and freelance editors on developmental editing of accepted manuscripts.

Other Duties

• Collaborate with Marketing to provide copy for individual titles and overall program.
• Additional duties as assigned. 

Expectations

• Contributes to creating a positive energy and fostering a team atmosphere, showing excitement and pride in the team’s work, and being accountable for results.
• Ensure that ARRL books make their press deadlines, reasonably free from content, grammar, and typographical errors.
• Improve the current standards of ARRL’s books, both in terms of the scope and focus of the content and the quality of presentation; maintain these new standards; and generate innovations and continual improvements.

Knowledge and Skills

• Excellent command of the English language- proper spelling, grammar and usage.
• Strong research background.
• Strong organizational skills.
• Familiarity with APA style guide.
• Applied sciences background preferred.
• Ham radio background strongly preferred.

Experience:  Seven to ten solid professional experience (or the equivalent) in book publishing, specifically in project management, acquisitions, developmental editing, and copyediting. Preference given to candidates who have worked on technical or scientific books.

Education: Bachelor’s degree in Communications Studies. Experience in science publishing may substitute for education.

Interpersonal Skills: The ability to be clear, specific, professional, and courteous in spoken and written communication.

Work Environment: Fast-paced office environment.

To apply please submit your resume to Human Resources (HR@arrl.org)

Job Title: Assistant Marketing Manager
Dept: Marketing
Report to: Director of Membership, Marketing & Communications
Job Category: Full-time
Classification: Exempt
Salary Range:

Summary of Position
Develop and manage marketing and promotions that support ARRL publications, products, membership, and services.

Major Duties and Responsibilities

• Plan, write and repurpose content for websites, email, social media and videos.
• Research and develop stories for blogs, podcasts, brochures, e-newsletters, video scripts, and other marketing materials.
• Organize and direct production of e-newsletters and visual assets, including stock and original photography and video.
• Use email marketing platform (Informz) to develop email campaigns and e-newsletters for driving membership, sales and engagement, working in collaboration with other team members.
• Establish baseline analytics to track emails and project performance to assess goals and make recommendations for improvements.
• Manage cross-departmental request for brand assets and adhere to brand standards: use of logos, copy, style and images as outlined in the ARRL Style Guide. Possess strong attention to details.
• Establish and maintain best practices for process workflows, naming conventions and management of digital assets.
• Travels as required. Contributes to planning for, and attends, one or two conventions annually.
• Duties and responsibilities may be added or modified by the Director of Membership, Marketing and Communications.

Expectations

• Contributes to creating positive energy in a collaborative team atmosphere, showing excitement and pride in the team’s work and being accountable for the results.
• Contribute to meeting department sales and membership
• Exceed membership and other operating goals.
• Display excellent organization, team building and management skills.
• Conduct business in a professional manner both internally and externally.

Knowledge and Skills

Experience

• One to three years of similar or related experience.

Education

• A college degree in a non-technical discipline (e.g. BBA, BA, or BFA), or (2) achievement of journeyman status in a recognized trade, (3) achievement of formal certifications recognized in industry as equivalent to a bachelor's degree, or (4) in-depth industry and job specific technical skills acquired through a combination of formal instruction and on-the-job training.

Interpersonal Skills

• Excellent leadership and management skills with the ability to work across multiple departments are essential.
• Outstanding verbal and written communications skills.

Other Skills:

• Results driven with excellent communication skills.
• Upbeat and highly motivated with excellent time management and organization skills.
• Digital marketing background or related experience with developing digital storytelling and video.
• Excellent verbal and writing skills.
• Self-motivated, accountable, deadline oriented and results driven.
• Strong analytical skills for measuring performance of digital campaigns.
• Computer skills: expert-level proficiency with Microsoft Office (Word, Excel, and Access); accounting/reporting systems.
• Knowledge of Adobe Creative Cloud and video editing software.
• Amateur Radio background/experience desired.

Work Environment: Goal and deadline driven office in Newington, CT.

To apply please submit your resume to Human Resources (hr@arrl.org)

Job Title:  Director of Information Technology
Dept:  Information Technology
Report to:  Chief Executive Officer                                     
Job Category: Full-time
Classification: Exempt

 

Summary of Position
The Director of Information Technology is a result driven senior management position responsible for the overall strategic and operational IT functions. Under the supervision of the CEO, this position is responsible for directing continuous evaluation and execution of processes, systems, applications, and infrastructure to meet the goals of the organization and its members. The position manages a team of professional IT contributors including a development team and project leaders.

Major Duties and Responsibilities

• Manages the delivery of a variety of technology services to the organization including corporate databases and systems, websites and custom web services, desktop, mobile, and server support, along with email and list server resources.
• Participate in a deliberative group of high-level managers and executive staff that envisions, creates, and vets concepts for growth and development of the organization.
• Collaborates with executive team to establish organizational goals, plans, and budgets, and manages these goals.
• Coordinates and manages IT staff as well as outside suppliers of technology services such as internet, Cloud applications, phone, and contracted resources to effectively reach organizational goals.
• Oversees all technology operations and evaluates it according to established goals, tracking consumption of infrastructure and resource planning, ensuring the technology infrastructure is sufficient to support the operations and evolving needs of the organization.
• Responsible for establishing and maintaining IT policies and systems.
• Evaluates applications, infrastructure, and the IT organization to ensure functionality and efficiency while meeting organizational goals.
• Evaluates, remediates, and ensures IT security for the organization.
• Responsible for the development, maintenance, and testing of the organization's disaster recovery and business continuity plans.
• Evaluates and recommends cost-effective technology and software solutions.
• Build and manage vendor relationships to ensure delivery of contracted equipment, systems and/or services on time and in accordance with specifications and cost estimates. Conduct and evaluate "build versus buy" and cloud-based initiatives for cost and service improvement.
• Responsible for setting goals and directions aligned with the organization's strategic growth plans.

Expectations

• Contributes to creating positive energy in a collaborative team atmosphere, showing excitement and pride in the team’s work and being accountable for the results.
• Effective leadership and management of staff through clear direction, constructive feedback, and development of employees.
• Effectively manage the delivery of software programming resources, both internal and through outside vendors where applicable, to the organization in support of the various projects and priorities.
• Effectively integrate strategic direction for the technology operations of the organization and serve as the primary resource in leading the organization's move into new technologies.
• Ensure IT systems and staff are effective and function within the limits of the budget, time, and specifications of the organization.
• Display excellent organization, team building and management skills.

Knowledge and Skills

Experience

• Five to eight years of proven experience as IT Director or similar role with demonstrated history of creating, implementing, and maintaining IT policies and systems that meet objectives.
• Experience in analysis, implementation and valuation of IT systems and their specifications.
• Project management experience in both software and hardware disciplines.
• Leadership experience in software/system development processes and determining appropriate life-cycle methods.
• Experience in developing and controlling IT budgets.
• Direct technical experience with virtualization, consolidation and Cloud applications preferred.
• Five years of more of experience with amateur radio is highly preferred.

Education

A Bachelor's degree in computer science, engineering, or related field. Master's degree preferred. (10 years of demonstrated experience as a manager in information technology organization may be recognized as fulfilling this requirement.) Certified project manager a plus.

Interpersonal Skills

• Excellent leadership and management skills with the ability to work across multiple departments are essential.
• Outstanding verbal and written communications skills.
• Excellent interpersonal skills are required to manage personnel and negotiate projects and report progress to a wide variety of constituencies, up to and including the Board of Directors when necessary.
• Ability to foster sound relationships, internally and externally, to effectively motivate and influence other with a significant level of diplomacy and trust.
• Ability to effectively manage remote employees.

Other Skills:

• Results driven with excellent presentation, and communication skills.
• Upbeat and highly motivated with excellent time management and organization skills.
• Must be able to create and maintain a collaborative atmosphere with all levels of the organization.
• Experience with Linux is required.
• Experience with remediation and replacement of legacy systems.
• Organization and management of volunteer resources to complete projects.
• Demonstrated understanding and capacity to use Microsoft Office products, including MS 365, MS SharePoint, MS Teams.
• Demonstrated expertise in Apache HTTP Server.

Work Environment: Goal and deadline driven office in Newington, CT.

To apply please submit your resume to Human Resources (HR@arrl.org)

Job Title: Lab Engineer EMC/RFI Specialist
Dept: Lab
Report to: Lab Manager
Job Category: Full-time
Classification: Exempt

Summary of Position
This position is responsible for performing wide range of technical duties in support of ARRL objectives with respect to Electromagnetic Compatibility (EMC) and radio-frequency interference (RFI) in the Amateur Radio Service. Assist management in the planning of new EMC/RFI initiatives, programs and projects.

Major Duties and Responsibilities

• Work with ARRL members and Amateurs to find solutions to EMC/RFI problems.
• Maintain a database of member contact about specific EMC/RFI cases.
• Work with the FCC staff to facilitate FCC resolution of EMC/RFI cases.
• Create and maintain ARRL publications material related to EMC/RFI.
• Work with industry and standards development organizations to resolve and prevent EMC/RFI problems.
• Identify devices that may have significant RFI potential, test and report on their performance.
• Work with the ARRL Laboratory Manager to report problem devices to the FCC and to support ARRL's overall EMC/RFI policy objectives.
• Serve as a member and staff liaison to the ARRL EMC Committee in addition to servicing as a representative of Amateur Radio and ARRL on industry committees.
• Participate in the administration of the ARRL Laboratory activities and facilities.
• Travel to represent ARRL at conventions and technical symposia.
• Perform other duties as assigned.

Expectations

• Contributes to creating positive energy in a collaborative team atmosphere, showing excitement and pride in the team's work and being accountable for the results.
• Effective member contact regarding EMC/RFI problems including quantity, quality and timeliness of contact.
• Appropriate selection of devices and accurate testing with well written test reports on results.
• Accurate and timely maintenance of the EMC/RFI database.
• Evaluation of the accuracy and effectiveness of work done with various FCC staff, and the appropriateness and effectiveness of industry contact and representation on industry committees.
• Suitable, accurate and timely materials prepared for electronic and printed publication.
• Appropriate, effective, and accurate contact with staff, committees, and the FCC.

Knowledge and Skills

Experience

• One to three years of similar or related experience.

Education

• Bachelor's degree or professional certification equivalent, or (4) achievement of a master level in a recognized skilled trade.

Interpersonal Skills

• Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills:

• Ability to communicate effectively tactfully and diplomatically both orally and in writing.
• Experience in the EMC/RFI field, with emphasis on Amateur Radio.
• Amateur Radio license and operating experience.
• Familiar with the Amateur Radio applications of electronics and radio technology including Amateur Radio operating techniques.
• Ability to develop technical programs and activities from broadly defined needs and objectives.
• Ability to understand written and verbal technical material and instructions.
• Ability to perform a wide range of technical tasks and concentrate on specific tasks for indefinite periods.
• Sufficient technical creativity to develop technical programs and activities in support of broadly defined objectives and to provide technical direction to others.
• Working knowledge of MS office suite products.
• Ability to develop specific work solutions and plans from work assignments.

Work Environment:

• Goal and deadline driven office in Newington, CT.
• Office and electronic laboratory workspace in addition to outdoor field work as necessary.
• Electronic workbenches, electronic test equipment, hand tools, power tools.
• Normal safety practices including safety goggles, laboratory coat and hard hat as appropriate.
• Technical and physical ability to work safely with electronic circuits, voltages, soldering equipment, hand tools, small power equipment and toxin and caustic chemicals.

To apply please submit your resume to Human Resources (hr@arrl.org)

Job Title: Membership Manager
Dept: Marketing
Report to: Director of Membership, Marketing & Communications
Job Category: Full-time
Classification: Exempt

Summary of Position
The Membership Manager is a result driven management position responsible for membership acquisition and retention initiatives, and for meeting or exceeding membership growth and revenue targets. This role will manage and maintain the accuracy and integrity of the membership data within the Association Management System, including reporting, analysis, and overall data management.

The incumbent must be a reliable and results-driven professional with an ability to solve problems, see the “big picture” and the flexibility to make improvements to business processes as needed. As a membership manager, the incumbent must also demonstrate excellent sales, service, and communication skills as well as a positive, enthusiastic attitude for working with members and staff in a collaborative, service environment.

Major Duties and Responsibilities

Membership Program Management:

• Implements best practices in, renewal and upgrading of current members, acquiring new members and prospect conversion. Evaluates effectiveness of current membership program services, benefits, and policies, relating to retention and acquisition of members on a regular basis.
• Develops and implements an annual plan for membership recruitment, retention and engagement. Recommends and implements changes to improve effectiveness and efficiencies and to enhance the member experience.
• Drafts an annual membership budget and forecast for approval.

Data Management, Reporting & Analysis:

• Develops, promotes, and documents best practices and policies associated with member and prospect management. Maintains accuracy, and integrity of databases. Trains membership and marketing staff in proper use of database and reporting. Analyze data and identify patterns of growth; target markets for recruitment; reasons for non-renewal.
• Generates reports to measure results of membership campaigns, and overall membership retention and growth. Monitors monthly progress towards revenue goal and provides reports for senior management.

Collaborative Marketing Efforts:

• Within a team environment, the Membership Manager works closely with the Marketing and Communications team, Field Services and others to implement promotions, partnerships, and communications that elevate the membership experience.
• Coordinates with Field Services to develop and support effective field-based membership recruitment activities. Works with the Marketing & Communications team to create membership collateral, including updates to the Membership pages on the ARRL website and to create unique initiatives and execute effective existing and new membership programs.
• Manage membership onboarding, renewal and engagement processes and communications.

Membership Team Support:

• In partnership with the Member Services Manager provides front line member service, including guidance for front desk, phone, and online communication to promote superior customer service. Serves as a primary representative of the Membership program daily, and at all Membership events, including virtual and in-person hamfests and conventions. Regularly assess and improve processes including application processing and routine activities such as billing, renewals, and payments.
• Develop and implement strategies for maintaining regular and meaningful contact with members and the fulfillment of member benefits. Coordinate membership recruiting activities across departments.
• As assigned, serve as a staff liaison to Board-appointed Membership activities. Provide information, expertise, and support including preparing agendas, arranging teleconference calls, preparing and distributing meeting minutes, and producing periodic reports.

Expectations

• Contributes to creating positive energy in a collaborative team atmosphere, showing excitement and pride in the team’s work and being accountable for the results.
• Meet or exceed membership and other operating goals.
• Display excellent organization, team building and management skills.
• Conduct business in a professional manner both internally and externally.

Knowledge and Skills

Experience

• Five or more years of progressively responsible membership experience at a professional association.
• Experience working with MS Access and association management databases (preferably Personify).
• Demonstrated record of achievement in developing and retaining membership for a membership association.
• Excellent oral and written communication skills, including ability to interact effectively and cordially with people on the phone and in person and the ability to write succinctly and persuasively.
• A resourceful, adaptable, and emotionally mature individual, with good judgment and the ability to work under pressure and handle competing deadlines.
• Experience supervising support staff and volunteers.
• Excellent customer service skills and ability to develop strong relationships with colleagues and members.
• Strong analytical and innovative problem-solving skills.
• Must be able to work in a team environment and share accountability/reward for achieving broader goal.
• Strong commitment to the mission and goals of ARRL and a understanding of its work.

Education

• A college degree in a non-technical discipline (e.g. BBA, BA, or BFA), or in-depth industry and job specific technical skills acquired through a combination of formal instruction and on-the-job training.

Interpersonal Skills

• Excellent leadership and management skills with the ability to work across multiple departments are essential.
• Outstanding verbal and written communications skills.
• Ability to foster sound relationships, internally and externally, to effectively motivate and influence other with a significant level of diplomacy and trust.

Other Skills:

• Results driven with excellent presentation, and communication skills.
• Upbeat and highly motivated with excellent time management and organization skills.
• Must be able to create and maintain a collaborative atmosphere with all levels of the organization.
• Mandatory Association Management Database experience, preferably with Personify.

Work Environment: Goal and deadline driven office in Newington, CT.

To apply please submit your resume to Human Resources (hr@arrl.org)

Job Title:  Public Relations & Outreach Manager
Dept: Public Relations & Outreach
Report to:  Product Development Manager
Job Category: Full-time
Classification: Exempt
Minimum Starting Salary: $64,000 annually

Summary of Position
The Public Relations & Outreach Manager is responsible for increasing the awareness and value of the Amateur Radio Service to the public at large, for promoting the value of ARRL and the contributions of its member-volunteers, and for developing outreach opportunities that support awareness and growth of amateur radio. The ideal candidate will be a storyteller who is adept at writing content and developing campaigns, who can work with outside contributors and internal colleagues to curate interesting stories and messages, and who has the attention to detail and deliverables to ensure nothing is missed and deadlines are met. The ability to interpret technical concepts into plain language is essential. A thorough knowledge of social media strategies in a non-profit environment, the know-how to train and motivate grassroots volunteers, and ability to develop and sustain long-term relationships with external media is required.

Major Duties and Responsibilities

• Implement a public relations strategy that builds a positive public image for amateur radio and ARRL. Create and schedule effective PR and media campaigns for traditional media (print, broadcast, online) and social media. Devise several ways to measure impact and effectiveness.
• Implement an outreach strategy that meets the needs of both ARRL and its member-volunteers to attract new entrants to amateur radio. Produce messaging and materials for general recruitment, and for engaging likeminded communities and groups with overlapping interests. Serve as the primary staff liaison for volunteers conducting outreach and recruitment for amateur radio.
• Develop and empower member-volunteers to extend the effectiveness and reach of ARRL’s PR and outreach messaging and materials in the field. Create tools and training to support and develop ARRL Public Information volunteers including a monthly newsletter, annual calendar, online resources and course, and webinars. Serve as the primary, visible staff liaison for PR volunteers.
• Conduct media outreach promoting key ARRL messaging and promoting its programs and services. Follow up on press inquiries. Develop and maintain strong relationships with key news media outlets and reporters, relevant agencies and non-government organizations (Federal, state, and local), editorial writers and columnists, social media influencers, and broadcast producers. Position ARRL to react in breaking news stories, rapid response moments, and crisis management. Write statements on behalf of senior leaders.
• Monitor national and international media to collect stories and to maximize exposure for positive messaging that raises the awareness and visibility of ARRL and amateur radio, both internally and externally. Curate media hits and media mentions to assess positioning, to evaluate the success of campaigns, and to further ARRL’s legislative and advocacy goals.
• Supervise the Social Media Strategist and ensure the position’s accountability and performance. Provide effective oversight for the Strategist’s responsibilities to develop and administer social media content that is aimed at engaging users and creating an interactive relationship between our audience and ARRL. Ensure content produced for social media sharing and engagement is collaborative across all ARRL business units and program areas, and measure effectiveness using social data analytics and trends.
• Collaborate and participate in video projects.
• Coordinate planning for and participate in trade shows, exhibits, and other events when national-level support or sponsorship is committed.
• Establish, in conjunction with the department manager and executive officers, an annual plan and expense forecast along with managing to these goals.

Expectations

• Contributes to creating positive energy and fostering a team atmosphere, showing excitement and pride in the team’s work, and being accountable for results.
• Understands public relations and is adept at developing and completing related work that advances the organization's goals.
• Creates, edits, and produces content including written, audio, video, and social media: press releases, backgrounders, fact sheets, announcements, posts, interviews, PSAs, videos, and other PR and outreach materials to attract interest from the media and public. Creates quality content that is formatted to ARRL's style and branding guides, and free from grammar and factual errors. Exhibits the ability to interpret technical concepts into plain language.
• Demonstrates a clear, concise, and thoughtful verbal communication skills. Effective in public speaking and as an ARRL spokesperson.
• Ability to build and maintain effective relationships with member-volunteers, the media community, and other stakeholders.
• Ability to train and motivate grassroots volunteers.
• Demonstrates the attributes of a self-starter and exercises good judgement.
• Meets deadlines with efficiency and flexibility. 

Knowledge and Skills

Experience:

• Four to five years’ experience in public relations, preferably in a non-profit setting; traditional and new media (online, digital, social).
• Experience with engaging volunteers.

Education: Bachelor's degree in Public Relations, Communications, or Journalism.

Interpersonal Skills: A significant level of trust and diplomacy is required. Work involves extensive personal contact with others and involves motivating or influencing others. Outside contacts are important and fostering sound relationships with other entities is required.

Other Skills:

• Amateur Radio license strongly preferred.
• Knowledge and understanding of the Amateur Radio Service, wireless communications, and related technology.
• Knowledge of the news media and media operations.
• Ability to multitask and work independently.
• Interviewing skills and experience- video/audio
• Proficiency with word processing and spreadsheets, website CMS systems, virtual meetings, and collaboration applications (ex: Word, Excel, Adobe Acrobat, Microsoft Teams, WordPress).
• Must have the ability to lift up to 20 pounds and travel independently.

Work Environment: Fast-paced deadline driven office and occasional event-based travel when appropriate.

To apply please submit your resume & cover letter to Human Resources (HR@arrl.org)