Position:  Assistant Editor

Department:  Publications & Editorial

Supervisor:  Managing Editor, QST

Classification: Non-Exempt or Exempt
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Summary of Position:
The Assistant Editor is part of the Publications & Editorial Department, and is primarily
responsible for the developmental editing, copyediting, fact-checking, and (where necessary)
rewriting of features and columns for the monthly amateur radio publication QST (and other ARRL
periodicals as assigned), ARRL e-publications (e- newsletters, e-books, etc.), and ARRL books,
according to the respective house styles, as well as formatting QST manuscripts and ARRL books
using the corresponding templates. The Assistant Editor may also be given feature writing
assignments, primarily for QST.

When their workload permits, the Assistant Editor will edit copy submitted by other departments
(marketing, development, education, etc.) to ensure correct spelling, grammar, and usage, and to
promote consistency of ARRL house style across all departments. The Assistant Editor will also
perform clerical/administrative duties as assigned.
This is a full-time, on-staff, on-premises job, based in Newington, Connecticut.
 
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Job Title: Emergency Management Assistant
Dept: Emergency Management
Report to: Director of Emergency Management
Job Category: Full-time
Classification: Exempt
Summary of Position
Reporting directly to the Director of Emergency, the Emergency Management Assistant will collaborate in the development and implementation of the ARRL's emergency communications and emergency response functions, both internally and externally, and the delivery of ARRL public service communications training programs.
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Job Title:  IT Systems Engineer                               

Report to:  IT Infrastructure & Operations Manager

Job Category: Full-time

Classification:  Exempt

Summary of Position

ARRL is currently seeking an experienced IT Systems Engineer to join our team! This position is responsible for the day-to-day operations of the organizations information infrastructure including desktop clients, server systems, LAN, WAN, e-mail, network storage, and printing. This infrastructure supports both local and remote users.

This is a full-time, on-premises job, based in Newington, Connecticut.
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Summary of Position
The Membership Manager is a result driven management position responsible for membership acquisition and retention initiatives, and for meeting or exceeding membership growth and revenue targets. This role will manage and maintain the accuracy and integrity of the membership data within the Association Management System, including reporting, analysis, and overall data management.
The incumbent must be a reliable and results-driven professional with an ability to solve problems, see the “big picture” and the flexibility to make improvements to business processes as needed. As a membership manager, the incumbent must also demonstrate excellent sales, service, and communication skills as well as a positive, enthusiastic attitude for working with members and staff in a collaborative, service environment.
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Job Title:  Public Relations & Outreach Manager
Dept: Public Relations & Outreach
Report to:  Product Development Manager
Job Category: Full-time
Classification: Exempt
Minimum Starting Salary: $64,000 annually

Summary of Position
The Public Relations & Outreach Manager is responsible for increasing the awareness and value of the Amateur Radio Service to the public at large, for promoting the value of ARRL and the contributions of its member-volunteers, and for developing outreach opportunities that support awareness and growth of amateur radio. The ideal candidate will be a storyteller who is adept at writing content and developing campaigns, who can work with outside contributors and internal colleagues to curate interesting stories and messages, and who has the attention to detail and deliverables to ensure nothing is missed and deadlines are met. The ability to interpret technical concepts into plain language is essential. A thorough knowledge of social media strategies in a non-profit environment, the know-how to train and motivate grassroots volunteers, and ability to develop and sustain long-term relationships with external media is required.

Major Duties and Responsibilities

• Implement a public relations strategy that builds a positive public image for amateur radio and ARRL. Create and schedule effective PR and media campaigns for traditional media (print, broadcast, online) and social media. Devise several ways to measure impact and effectiveness.
• Implement an outreach strategy that meets the needs of both ARRL and its member-volunteers to attract new entrants to amateur radio. Produce messaging and materials for general recruitment, and for engaging likeminded communities and groups with overlapping interests. Serve as the primary staff liaison for volunteers conducting outreach and recruitment for amateur radio.
• Develop and empower member-volunteers to extend the effectiveness and reach of ARRL’s PR and outreach messaging and materials in the field. Create tools and training to support and develop ARRL Public Information volunteers including a monthly newsletter, annual calendar, online resources and course, and webinars. Serve as the primary, visible staff liaison for PR volunteers.
• Conduct media outreach promoting key ARRL messaging and promoting its programs and services. Follow up on press inquiries. Develop and maintain strong relationships with key news media outlets and reporters, relevant agencies and non-government organizations (Federal, state, and local), editorial writers and columnists, social media influencers, and broadcast producers. Position ARRL to react in breaking news stories, rapid response moments, and crisis management. Write statements on behalf of senior leaders.
• Monitor national and international media to collect stories and to maximize exposure for positive messaging that raises the awareness and visibility of ARRL and amateur radio, both internally and externally. Curate media hits and media mentions to assess positioning, to evaluate the success of campaigns, and to further ARRL’s legislative and advocacy goals.
• Supervise the Social Media Strategist and ensure the position’s accountability and performance. Provide effective oversight for the Strategist’s responsibilities to develop and administer social media content that is aimed at engaging users and creating an interactive relationship between our audience and ARRL. Ensure content produced for social media sharing and engagement is collaborative across all ARRL business units and program areas, and measure effectiveness using social data analytics and trends.
• Collaborate and participate in video projects.
• Coordinate planning for and participate in trade shows, exhibits, and other events when national-level support or sponsorship is committed.
• Establish, in conjunction with the department manager and executive officers, an annual plan and expense forecast along with managing to these goals.

Expectations

• Contributes to creating positive energy and fostering a team atmosphere, showing excitement and pride in the team’s work, and being accountable for results.
• Understands public relations and is adept at developing and completing related work that advances the organization's goals.
• Creates, edits, and produces content including written, audio, video, and social media: press releases, backgrounders, fact sheets, announcements, posts, interviews, PSAs, videos, and other PR and outreach materials to attract interest from the media and public. Creates quality content that is formatted to ARRL's style and branding guides, and free from grammar and factual errors. Exhibits the ability to interpret technical concepts into plain language.
• Demonstrates a clear, concise, and thoughtful verbal communication skills. Effective in public speaking and as an ARRL spokesperson.
• Ability to build and maintain effective relationships with member-volunteers, the media community, and other stakeholders.
• Ability to train and motivate grassroots volunteers.
• Demonstrates the attributes of a self-starter and exercises good judgement.
• Meets deadlines with efficiency and flexibility. 

Knowledge and Skills

Experience:

• Four to five years’ experience in public relations, preferably in a non-profit setting; traditional and new media (online, digital, social).
• Experience with engaging volunteers.

Education: Bachelor's degree in Public Relations, Communications, or Journalism.

Interpersonal Skills: A significant level of trust and diplomacy is required. Work involves extensive personal contact with others and involves motivating or influencing others. Outside contacts are important and fostering sound relationships with other entities is required.

Other Skills:

• Amateur Radio license strongly preferred.
• Knowledge and understanding of the Amateur Radio Service, wireless communications, and related technology.
• Knowledge of the news media and media operations.
• Ability to multitask and work independently.
• Interviewing skills and experience- video/audio
• Proficiency with word processing and spreadsheets, website CMS systems, virtual meetings, and collaboration applications (ex: Word, Excel, Adobe Acrobat, Microsoft Teams, WordPress).
• Must have the ability to lift up to 20 pounds and travel independently.

Work Environment: Fast-paced deadline driven office and occasional event-based travel when appropriate.

To apply please submit your resume & cover letter to Human Resources (HR@arrl.org)

Job Title:  Social Media Strategist
Dept:  PR & Outreach
Report to:  PR & Outreach Manager
Job Category: Full-time
Classification:  Non-Exempt

Summary of Position
The Social Media Strategist will be responsible for developing and administering social media content that is aimed at engaging users and creating an interactive relationship between our audience and ARRL. The overall goal is to continually highlight the enthusiasm and passion of amateur radio with ARRL’s community and beyond. This position will use social data analytics and trends to make informed decisions and recommendations and will collaborate across all ARRL business units and program areas.

This is a full-time, on-premises job, based in Newington, Connecticut.

Major Duties and Responsibilities 

• Develop and publish ARRL’s social media posts, videos, announcements, events, and day-to-day community engagement across multiple social media accounts, including, but not limited to, YouTube, Facebook, Twitter, and Instagram.
• Ensure all organization-wide social media outlets are properly promoted and managed (e.g., Facebook Timeline cover, profile images, thumbnails, ads, landing pages, Twitter profile etc.).
• Spearhead an interactive social media calendar throughout the organization, with regular communication on upcoming efforts.
• Monitor discussions, posts, and comments across multiple social media channels. Proactively share with the organization issues, observations, opportunities, and insights based on social media monitoring. Field messages (direct messages, email, comments with questions, etc.) or triage to the appropriate staff members as necessary. Proactively share with the organization issues, observations, opportunities, and insights.
• Develop strategies and methods to drive traffic to the ARRL website and establish metrics to determine the success and ROI of social media efforts.
• Analyze social data/metrics, insights, and best practices and translate data into recommendations and plans for improvements and future campaigns. Create informative monthly, quarterly, and annual reports providing trends on ARRL social media platforms.
• Create and maintain ARRL’s social media playbook as well as guidelines and best practices for staff across all business units and program areas.
• Collaborate and participate in video projects.
• Contribute to website editing as assigned.Collaborate with team members to prepare and input content in apps, blogs, and other online platforms. Assist users with troubleshooting issues with apps or other online services.

Expectations

• Contribute to creating a positive energy and fostering a team atmosphere, showing excitement and pride in the team's work, and being accountable for results.
• Creates and syndicates relevant and engaging content for dissemination across multiple media platforms.
• Creates and edits content that is formatted to ARRL's style and branding guides, and free from grammar and factual errors.
• Understands the digital landscape and demonstrates a proven interest in keeping up to date with developments in social media platforms and online applications.
• Demonstrates being a data-obsessed self-starter with excellent judgement and communication skills.
• Ability to meet all deadlines with efficiency and flexibility.

Knowledge and Skills

Experience:

• A minimum of three years of related experience in planning and producing social media content. Strong grasp of major social media platforms and how to apply them to achieve brand goals and grow a vibrant social community.
• Experienced communicator, both written and verbal who understands the interaction between strategy, content, and audience engagement.
• Experience with social media analysis tools (e.g., Radian6, Simply Measured, Omniture, Google Analytics, SalesForce, Hootsuite, etc.).
• Desired experience with videography concepts within the social media arena, and/or a strong willingness to learn.
• Knowledge and understanding of the Amateur Radio Service preferred.

Education: A Bachelor's degree Communications, Marketing, Journalism, or related field.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and outside the organization for purposes of giving or obtaining information, building relationships, and soliciting cooperation. Must have a positive attitude and be a collaborative team player.

Work Environment: Fast paces office environment with occasional weekend and evening work. May include occasional outdoor work. Occasional travel is required.

To apply please submit your cover letter & resume to Human Resources, hr@arrl.org.