Job Title: Administrative Assistant
Dept: Executive Office
Report to: Chief Executive Officer
Job Category: Full-time
Classification: Non-Exempt

Summary of Position
The Administrative Assistant provides diversified and confidential administrative and clerical support to the Executive Office and the IARU (International Amateur Radio Union.) This position plays an integral role in assuring efficient, high caliber customer service as a basic standard of the organization while maintaining overall knowledge of the organization, to be able to direct incoming traffic appropriately, as well as recognize issues that need the attention of Staff Officers. This position requires a team player who is proactive, professional, flexible, result-oriented, and comfortable in a rapidly changing environment with deadlines.

 
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Job Title:  Director of Information Technology
Dept:  Information Technology
Report to:  Chief Executive Officer                                     
Job Category: Full-time
Classification: Exempt

 

Summary of Position
The Director of Information Technology is a result driven senior management position responsible for the overall strategic and operational IT functions. Under the supervision of the CEO, this position is responsible for directing continuous evaluation and execution of processes, systems, applications, and infrastructure to meet the goals of the organization and its members. The position manages a team of professional IT contributors including a development team and project leaders.

Major Duties and Responsibilities

• Manages the delivery of a variety of technology services to the organization including corporate databases and systems, websites and custom web services, desktop, mobile, and server support, along with email and list server resources.
• Participate in a deliberative group of high-level managers and executive staff that envisions, creates, and vets concepts for growth and development of the organization.
• Collaborates with executive team to establish organizational goals, plans, and budgets, and manages these goals.
• Coordinates and manages IT staff as well as outside suppliers of technology services such as internet, Cloud applications, phone, and contracted resources to effectively reach organizational goals.
• Oversees all technology operations and evaluates it according to established goals, tracking consumption of infrastructure and resource planning, ensuring the technology infrastructure is sufficient to support the operations and evolving needs of the organization.
• Responsible for establishing and maintaining IT policies and systems.
• Evaluates applications, infrastructure, and the IT organization to ensure functionality and efficiency while meeting organizational goals.
• Evaluates, remediates, and ensures IT security for the organization.
• Responsible for the development, maintenance, and testing of the organization's disaster recovery and business continuity plans.
• Evaluates and recommends cost-effective technology and software solutions.
• Build and manage vendor relationships to ensure delivery of contracted equipment, systems and/or services on time and in accordance with specifications and cost estimates. Conduct and evaluate "build versus buy" and cloud-based initiatives for cost and service improvement.
• Responsible for setting goals and directions aligned with the organization's strategic growth plans.

Expectations

• Contributes to creating positive energy in a collaborative team atmosphere, showing excitement and pride in the team’s work and being accountable for the results.
• Effective leadership and management of staff through clear direction, constructive feedback, and development of employees.
• Effectively manage the delivery of software programming resources, both internal and through outside vendors where applicable, to the organization in support of the various projects and priorities.
• Effectively integrate strategic direction for the technology operations of the organization and serve as the primary resource in leading the organization's move into new technologies.
• Ensure IT systems and staff are effective and function within the limits of the budget, time, and specifications of the organization.
• Display excellent organization, team building and management skills.

Knowledge and Skills

Experience

• Five to eight years of proven experience as IT Director or similar role with demonstrated history of creating, implementing, and maintaining IT policies and systems that meet objectives.
• Experience in analysis, implementation and valuation of IT systems and their specifications.
• Project management experience in both software and hardware disciplines.
• Leadership experience in software/system development processes and determining appropriate life-cycle methods.
• Experience in developing and controlling IT budgets.
• Direct technical experience with virtualization, consolidation and Cloud applications preferred.
• Five years of more of experience with amateur radio is highly preferred.

Education

A Bachelor's degree in computer science, engineering, or related field. Master's degree preferred. (10 years of demonstrated experience as a manager in information technology organization may be recognized as fulfilling this requirement.) Certified project manager a plus.

Interpersonal Skills

• Excellent leadership and management skills with the ability to work across multiple departments are essential.
• Outstanding verbal and written communications skills.
• Excellent interpersonal skills are required to manage personnel and negotiate projects and report progress to a wide variety of constituencies, up to and including the Board of Directors when necessary.
• Ability to foster sound relationships, internally and externally, to effectively motivate and influence other with a significant level of diplomacy and trust.
• Ability to effectively manage remote employees.

Other Skills:

• Results driven with excellent presentation, and communication skills.
• Upbeat and highly motivated with excellent time management and organization skills.
• Must be able to create and maintain a collaborative atmosphere with all levels of the organization.
• Experience with Linux is required.
• Experience with remediation and replacement of legacy systems.
• Organization and management of volunteer resources to complete projects.
• Demonstrated understanding and capacity to use Microsoft Office products, including MS 365, MS SharePoint, MS Teams.
• Demonstrated expertise in Apache HTTP Server.

Work Environment: Goal and deadline driven office in Newington, CT.

To apply please submit your resume to Human Resources (HR@arrl.org)

Job Title: Lab Engineer EMC/RFI Specialist
Dept: Lab
Report to: Lab Manager
Job Category: Full-time
Classification: Exempt

Summary of Position
This position is responsible for performing wide range of technical duties in support of ARRL objectives with respect to Electromagnetic Compatibility (EMC) and radio-frequency interference (RFI) in the Amateur Radio Service. Assist management in the planning of new EMC/RFI initiatives, programs and projects.

Major Duties and Responsibilities

• Work with ARRL members and Amateurs to find solutions to EMC/RFI problems.
• Maintain a database of member contact about specific EMC/RFI cases.
• Work with the FCC staff to facilitate FCC resolution of EMC/RFI cases.
• Create and maintain ARRL publications material related to EMC/RFI.
• Work with industry and standards development organizations to resolve and prevent EMC/RFI problems.
• Identify devices that may have significant RFI potential, test and report on their performance.
• Work with the ARRL Laboratory Manager to report problem devices to the FCC and to support ARRL's overall EMC/RFI policy objectives.
• Serve as a member and staff liaison to the ARRL EMC Committee in addition to servicing as a representative of Amateur Radio and ARRL on industry committees.
• Participate in the administration of the ARRL Laboratory activities and facilities.
• Travel to represent ARRL at conventions and technical symposia.
• Perform other duties as assigned.

Expectations

• Contributes to creating positive energy in a collaborative team atmosphere, showing excitement and pride in the team's work and being accountable for the results.
• Effective member contact regarding EMC/RFI problems including quantity, quality and timeliness of contact.
• Appropriate selection of devices and accurate testing with well written test reports on results.
• Accurate and timely maintenance of the EMC/RFI database.
• Evaluation of the accuracy and effectiveness of work done with various FCC staff, and the appropriateness and effectiveness of industry contact and representation on industry committees.
• Suitable, accurate and timely materials prepared for electronic and printed publication.
• Appropriate, effective, and accurate contact with staff, committees, and the FCC.

Knowledge and Skills

Experience

• One to three years of similar or related experience.

Education

• Bachelor's degree or professional certification equivalent, or (4) achievement of a master level in a recognized skilled trade.

Interpersonal Skills

• Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills:

• Ability to communicate effectively tactfully and diplomatically both orally and in writing.
• Experience in the EMC/RFI field, with emphasis on Amateur Radio.
• Amateur Radio license and operating experience.
• Familiar with the Amateur Radio applications of electronics and radio technology including Amateur Radio operating techniques.
• Ability to develop technical programs and activities from broadly defined needs and objectives.
• Ability to understand written and verbal technical material and instructions.
• Ability to perform a wide range of technical tasks and concentrate on specific tasks for indefinite periods.
• Sufficient technical creativity to develop technical programs and activities in support of broadly defined objectives and to provide technical direction to others.
• Working knowledge of MS office suite products.
• Ability to develop specific work solutions and plans from work assignments.

Work Environment:

• Goal and deadline driven office in Newington, CT.
• Office and electronic laboratory workspace in addition to outdoor field work as necessary.
• Electronic workbenches, electronic test equipment, hand tools, power tools.
• Normal safety practices including safety goggles, laboratory coat and hard hat as appropriate.
• Technical and physical ability to work safely with electronic circuits, voltages, soldering equipment, hand tools, small power equipment and toxin and caustic chemicals.

To apply please submit your resume to Human Resources (hr@arrl.org)

Job Title:  Marketing Communications Associate                                      

Dept:  Marketing

Report to:  Marketing Communications Manager

Job Category: Full-time

Classification: Non-Exempt

Summary of Position

The Marketing Associate is a key contributor to ARRL marketing efforts, supporting the marketing team's initiatives with the execution and tracking of email marketing campaigns, member communications, events, and product promotions.

Reporting to the Marketing and Communications Manager, this position will develop and execute email marketing campaigns, create, and edit copy, and produce graphics to support various marketing efforts. The candidate must be highly creative, motivated, and willing to expand their professional scope by being involved with many aspects of a fast-paced marketing department.

This is a full-time, on-staff, on-premises job, based in Newington, Connecticut.
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Job Title:  Public Relations & Outreach Manager
Dept: Public Relations & Outreach
Report to:  Product Development Manager
Job Category: Full-time
Classification: Exempt
Minimum Starting Salary: $64,000 annually

Summary of Position
The Public Relations & Outreach Manager is responsible for increasing the awareness and value of the Amateur Radio Service to the public at large, for promoting the value of ARRL and the contributions of its member-volunteers, and for developing outreach opportunities that support awareness and growth of amateur radio. The ideal candidate will be a storyteller who is adept at writing content and developing campaigns, who can work with outside contributors and internal colleagues to curate interesting stories and messages, and who has the attention to detail and deliverables to ensure nothing is missed and deadlines are met. The ability to interpret technical concepts into plain language is essential. A thorough knowledge of social media strategies in a non-profit environment, the know-how to train and motivate grassroots volunteers, and ability to develop and sustain long-term relationships with external media is required.

Major Duties and Responsibilities

• Implement a public relations strategy that builds a positive public image for amateur radio and ARRL. Create and schedule effective PR and media campaigns for traditional media (print, broadcast, online) and social media. Devise several ways to measure impact and effectiveness.
• Implement an outreach strategy that meets the needs of both ARRL and its member-volunteers to attract new entrants to amateur radio. Produce messaging and materials for general recruitment, and for engaging likeminded communities and groups with overlapping interests. Serve as the primary staff liaison for volunteers conducting outreach and recruitment for amateur radio.
• Develop and empower member-volunteers to extend the effectiveness and reach of ARRL’s PR and outreach messaging and materials in the field. Create tools and training to support and develop ARRL Public Information volunteers including a monthly newsletter, annual calendar, online resources and course, and webinars. Serve as the primary, visible staff liaison for PR volunteers.
• Conduct media outreach promoting key ARRL messaging and promoting its programs and services. Follow up on press inquiries. Develop and maintain strong relationships with key news media outlets and reporters, relevant agencies and non-government organizations (Federal, state, and local), editorial writers and columnists, social media influencers, and broadcast producers. Position ARRL to react in breaking news stories, rapid response moments, and crisis management. Write statements on behalf of senior leaders.
• Monitor national and international media to collect stories and to maximize exposure for positive messaging that raises the awareness and visibility of ARRL and amateur radio, both internally and externally. Curate media hits and media mentions to assess positioning, to evaluate the success of campaigns, and to further ARRL’s legislative and advocacy goals.
• Supervise the Social Media Strategist and ensure the position’s accountability and performance. Provide effective oversight for the Strategist’s responsibilities to develop and administer social media content that is aimed at engaging users and creating an interactive relationship between our audience and ARRL. Ensure content produced for social media sharing and engagement is collaborative across all ARRL business units and program areas, and measure effectiveness using social data analytics and trends.
• Collaborate and participate in video projects.
• Coordinate planning for and participate in trade shows, exhibits, and other events when national-level support or sponsorship is committed.
• Establish, in conjunction with the department manager and executive officers, an annual plan and expense forecast along with managing to these goals.

Expectations

• Contributes to creating positive energy and fostering a team atmosphere, showing excitement and pride in the team’s work, and being accountable for results.
• Understands public relations and is adept at developing and completing related work that advances the organization's goals.
• Creates, edits, and produces content including written, audio, video, and social media: press releases, backgrounders, fact sheets, announcements, posts, interviews, PSAs, videos, and other PR and outreach materials to attract interest from the media and public. Creates quality content that is formatted to ARRL's style and branding guides, and free from grammar and factual errors. Exhibits the ability to interpret technical concepts into plain language.
• Demonstrates a clear, concise, and thoughtful verbal communication skills. Effective in public speaking and as an ARRL spokesperson.
• Ability to build and maintain effective relationships with member-volunteers, the media community, and other stakeholders.
• Ability to train and motivate grassroots volunteers.
• Demonstrates the attributes of a self-starter and exercises good judgement.
• Meets deadlines with efficiency and flexibility. 

Knowledge and Skills

Experience:

• Four to five years’ experience in public relations, preferably in a non-profit setting; traditional and new media (online, digital, social).
• Experience with engaging volunteers.

Education: Bachelor's degree in Public Relations, Communications, or Journalism.

Interpersonal Skills: A significant level of trust and diplomacy is required. Work involves extensive personal contact with others and involves motivating or influencing others. Outside contacts are important and fostering sound relationships with other entities is required.

Other Skills:

• Amateur Radio license strongly preferred.
• Knowledge and understanding of the Amateur Radio Service, wireless communications, and related technology.
• Knowledge of the news media and media operations.
• Ability to multitask and work independently.
• Interviewing skills and experience- video/audio
• Proficiency with word processing and spreadsheets, website CMS systems, virtual meetings, and collaboration applications (ex: Word, Excel, Adobe Acrobat, Microsoft Teams, WordPress).
• Must have the ability to lift up to 20 pounds and travel independently.

Work Environment: Fast-paced deadline driven office and occasional event-based travel when appropriate.

To apply please submit your resume & cover letter to Human Resources (HR@arrl.org)

Job Title:  Social Media Strategist
Dept:  PR & Outreach
Report to:  PR & Outreach Manager
Job Category: Full-time
Classification:  Non-Exempt

Summary of Position
The Social Media Strategist will be responsible for developing and administering social media content that is aimed at engaging users and creating an interactive relationship between our audience and ARRL. The overall goal is to continually highlight the enthusiasm and passion of amateur radio with ARRL’s community and beyond. This position will use social data analytics and trends to make informed decisions and recommendations and will collaborate across all ARRL business units and program areas.

This is a full-time, on-premises job, based in Newington, Connecticut.

Major Duties and Responsibilities 

• Develop and publish ARRL’s social media posts, videos, announcements, events, and day-to-day community engagement across multiple social media accounts, including, but not limited to, YouTube, Facebook, Twitter, and Instagram.
• Ensure all organization-wide social media outlets are properly promoted and managed (e.g., Facebook Timeline cover, profile images, thumbnails, ads, landing pages, Twitter profile etc.).
• Spearhead an interactive social media calendar throughout the organization, with regular communication on upcoming efforts.
• Monitor discussions, posts, and comments across multiple social media channels. Proactively share with the organization issues, observations, opportunities, and insights based on social media monitoring. Field messages (direct messages, email, comments with questions, etc.) or triage to the appropriate staff members as necessary. Proactively share with the organization issues, observations, opportunities, and insights.
• Develop strategies and methods to drive traffic to the ARRL website and establish metrics to determine the success and ROI of social media efforts.
• Analyze social data/metrics, insights, and best practices and translate data into recommendations and plans for improvements and future campaigns. Create informative monthly, quarterly, and annual reports providing trends on ARRL social media platforms.
• Create and maintain ARRL’s social media playbook as well as guidelines and best practices for staff across all business units and program areas.
• Collaborate and participate in video projects.
• Contribute to website editing as assigned.Collaborate with team members to prepare and input content in apps, blogs, and other online platforms. Assist users with troubleshooting issues with apps or other online services.

Expectations

• Contribute to creating a positive energy and fostering a team atmosphere, showing excitement and pride in the team's work, and being accountable for results.
• Creates and syndicates relevant and engaging content for dissemination across multiple media platforms.
• Creates and edits content that is formatted to ARRL's style and branding guides, and free from grammar and factual errors.
• Understands the digital landscape and demonstrates a proven interest in keeping up to date with developments in social media platforms and online applications.
• Demonstrates being a data-obsessed self-starter with excellent judgement and communication skills.
• Ability to meet all deadlines with efficiency and flexibility.

Knowledge and Skills

Experience:

• A minimum of three years of related experience in planning and producing social media content. Strong grasp of major social media platforms and how to apply them to achieve brand goals and grow a vibrant social community.
• Experienced communicator, both written and verbal who understands the interaction between strategy, content, and audience engagement.
• Experience with social media analysis tools (e.g., Radian6, Simply Measured, Omniture, Google Analytics, SalesForce, Hootsuite, etc.).
• Desired experience with videography concepts within the social media arena, and/or a strong willingness to learn.
• Knowledge and understanding of the Amateur Radio Service preferred.

Education: A Bachelor's degree Communications, Marketing, Journalism, or related field.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and outside the organization for purposes of giving or obtaining information, building relationships, and soliciting cooperation. Must have a positive attitude and be a collaborative team player.

Work Environment: Fast paces office environment with occasional weekend and evening work. May include occasional outdoor work. Occasional travel is required.

To apply please submit your cover letter & resume to Human Resources, hr@arrl.org.